Privacy Policy

Last updated: 29 September 2026

Worn Group respects your privacy and handles personal information with care and discretion. This policy explains how we collect, use and share information when you visit our website, contact us or ask us to arrange hospitality, travel, sourcing or other services.

Who we are

Worn Group Limited, trading as Worn Group, is responsible for the personal information described in this policy. Our business address is Suite 5, 1-2 Leonard Place Westerham Road, Keston, Kent, England, BR2 6HQ. You can contact us about this policy or your personal information at enquiries@worngroup.com.

Information we collect

The information we collect depends on your request and our relationship with you. It may include:

  • Your name, email address, telephone number and other contact details.

  • Details you provide in an enquiry, including your preferred event, destination, dates, budget, accommodation, travel or sourcing requirements.

  • Information needed to arrange a service for you or your guests, such as names, booking details, travel documents or relevant preferences. We will ask for sensitive information, such as health or accessibility details, only where needed for an arrangement and will explain how it will be used.

  • Correspondence with us and records of arrangements, payments and customer service.

  • Technical information generated when you use our website, such as your IP address, browser and device details, and information collected through cookies or similar technologies.

We usually receive this information directly from you. We may also receive it from a person or business arranging a service on your behalf, or from a supplier involved in your request. If you give us information about another person, please make sure they know you have shared it and direct them to this policy.

How we use your information

We use personal information to:

  • Respond to enquiries and discuss possible arrangements. Our lawful basis is generally to take steps at your request before entering into a contract, or our legitimate interest in responding to business enquiries.

  • Arrange and deliver services, communicate about bookings, coordinate with suppliers and provide support. Our lawful basis is generally performance of a contract or, where you are a guest rather than the person contracting with us, our legitimate interest in fulfilling the arrangement.

  • Keep records, issue invoices and meet tax, accounting or other legal requirements. Our lawful basis is a legal obligation or our legitimate interest in managing our business and resolving disputes.

  • Maintain the security and performance of our website and services. Our lawful basis is our legitimate interest in operating a secure, reliable business.

  • Send marketing communications, if we do so, only where permitted by law. You can opt out at any time using the link in a message or by emailing us.

Where consent is required for a particular use, such as certain optional cookies or the use of sensitive information, we will ask for it separately. You can withdraw consent at any time, although this will not affect processing that took place before withdrawal.

Who we share information with

We share information only where needed for the purposes described above. This may include hotels, airlines, transport providers, event organisers, venues, restaurants and other suppliers involved in your arrangement; professional advisers and payment providers; and companies that provide our website, email, customer management or other business systems. We may also share information where required by law or to protect our legal rights.

We share only the information relevant to each recipient's role. Some suppliers process information under their own privacy policies, particularly where they provide travel or hospitality services directly to you.

International arrangements

Our services and suppliers may be located outside the UK. This can mean transferring your information to the country where a service is delivered, or to a technology provider in another country. Where UK data protection law requires a safeguard for a transfer, we use an applicable adequacy arrangement or another appropriate legal mechanism. You can contact us for further information about safeguards relevant to your information.

How long we keep information

We keep personal information for as long as needed to deal with your enquiry, provide services, meet legal obligations and handle any related claims. When information is no longer needed, we delete or anonymise it securely.

Cookies and website analytics

Our website is hosted by Squarespace, which uses technologies needed to operate and protect the site. You can also manage cookies through your browser settings, although blocking essential technologies may affect how the site works.

Your rights

Depending on the circumstances, you may ask to access, correct or delete your personal information; restrict or object to its use; or receive certain information in a portable format. You may also withdraw consent where we rely on it. These rights are not absolute and some legal exceptions apply.

To make a request, email enquiries@worngroup.com. We may need to verify your identity before responding. If you are unhappy with how we handle your information, please contact us first so we can try to resolve it. You can also complain to the UK Information Commissioner's Office at https://ico.org.uk/make-a-complaint/.

Security

We use appropriate organisational and technical measures to protect personal information and limit access to people and suppliers who need it for their work. No internet transmission or storage system can be guaranteed completely secure, so please avoid sending passport details, payment card information or sensitive personal information through a general enquiry form unless we specifically ask you to use a suitable method.

Changes to this policy

We may update this policy when our services, systems or legal obligations change. The latest version will appear on this page with its updated date. Where a change materially affects how we use your information, we will take appropriate steps to bring it to your attention.